The other day was a notice on my phone bill that my last payment request had been denied by my bank which, to me, is a very big deal. So I called the phone company using multiple customer service numbers and I heard the message, "We're sorry, but due to the large volume of calls, we cannot answer your call at this time. *click*"
That's like going to Denny's restaurant and them saying, "Sorry, we're out of food." Oh, wait... I get it.